Home

TCCS has over twenty five years experience in the marketing, sales & management  of  timeshare, resort, cruise and travel industry developments.   From lead & tour generation campaigns to  mini-vac package sales to day drive tours to note servicing and collections…we’ve done it.

Customization of specific call center reports per client/ per project to allow the management and study of production results, responses times, sales rep efficiency etc.,

Providing clients with a customized WAV format recording of all project activity allows peace of mind when customer service and quality control are important. We can deliver recorded calls in various formats and can offer real time monitoring of all calls.

In addition to experienced, senior call center management, we have developed a production check list and system that includes remote monitoring of all call center activities. Management and monitoring of customer service and sales agents is an overriding theme.

An in-house, state of the art, security system along with a private cloud and third party IT monitoring ensures the highest level of confidentiality and safe keeping of client data.